ONLINE REGISTRATION: FREQUENTLY ASKED QUESTIONS


 

Q: I'm a current Y Member and have not set up an online account in the new system. Can I just create a new account?

A: We do not recommend setting up a new account as this will create a duplicate record that will not be associated with your existing account. For detailed instructions on syncing your membership, visit our Create My Online Account page and follow the six steps.

Q: What can I do in online account management?

A: Manage My Account allows you to sign up for programs, change your billing information, edit your contact information and keep track of your account information.

Q: I am not a Y member, but I want to sign up for Y programs. How do I do that online?

A: To sign up for programs, you'll first need to create a Y online account. When setting up your account, first select your branch, then choose the "General Public" account type if you wish to purchase programs without becoming a full-facility member. For detailed instructions, visit our Create My Online Account page and and follow the six steps.

Q: I was once a Y member, but I have since rejoined and need to set up an online account. How do I do that?

A: If your information is up-to-date with your branch, then you will need to sync your online account. You'll need the following information to Create My Online Account: Your last name, date of birth and the ZIP code of the home address the YMCA has on file for your existing account as well as the email address currently associated with your YMCA account.

Q: I was once a Y member, but I would like to rejoin online. How do I do that?

A: Contact your local Y during our Hours of Operation to update your information, then visit our Create My Online Account page and follow the six steps. 

  • Apple Creek YMCA - 920.733.9622
  • Appleton YMCA - 920.739.6135
  • Fox West YMCA - 920.757.9820
  • Heart of the Valley YMCA - 920.830.5700
  • Neenah-Menasha YMCA - 920.729.9622

Q: Can I add members to my account or change my membership type?

A: Members can add non-active members to their account through Manage My Account (you may want to do so to enroll your child in a Y program if they are not on your membership). Members can make modifications to their membership type by visiting any one of our Y locations during our Hours of Operation.

Q: Can I make modifications to my draft date?

A: You can change where we draft your membership fees from in Manage My Account, but to change your draft date you must stop by one of our local Ys during our Hours of Operation.

Q: Who should I contact if I have any other questions?

A: Please contact member services at your local YMCA during our Hours of Operation and we will assist you.

  • Apple Creek YMCA - 920.733.9622
  • Appleton YMCA - 920.739.6135
  • Fox West YMCA - 920.757.9820
  • Heart of the Valley YMCA - 920.830.5700
  • Neenah-Menasha YMCA - 920.729.9622

Financial Assistance & Online Registration:

Membership For All recipients may be able to auto-apply financial assistance to some program fees when registering online, however certain programs have limited discounts or no discounts at all. See your Membership For All proposal for details or contact the Member Services department at your local branch.